Front desk and back office, in one place
An AI receptionist answers in your business’s name and books real times on your real calendar. See today’s jobs, routes, customers, and money — on your phone or at the desk.
Built to work for any appointment-based business. Proven first with a driving school.
Lakeside MechanicalTuesday, Nov 10
6 jobs · 1 callback
Maya’s route
14 Oak St · Sarah
88 Pine Ave · Marcus
Main bay · Elena
Booked ahead
$2,840
Collected
$1,150
AI answering as
Lakeside Mechanical
“Booked Thursday at 2:30. Confirmation text sent to Jordan.”
The usual mess
You’re under a car, in a crawl space, or between jobs. Calls go to voicemail. Times get written on scraps of paper. Two jobs land at the same time, and nobody checked if you could make it across town.
The AI receptionist answers in your name. It can recognise a returning customer by their number and greet them. You can have calls ring you first, or go straight to the AI.
It checks your hours and existing bookings before offering a slot. It can book, move, or cancel. It won't double-book a team member or a vehicle. Travel time between jobs is factored in.
A confirmation text goes out, unless the customer has opted out of appointment texts. The call is logged on the customer's record. If the AI can't help, it takes a callback for you.
What you get
Runs in the browser on a phone, tablet, or desktop. You can add it to your home screen — no app store needed.
Inbound call
LiveJordan Hale
Returning customer · next visit Thu 2:30
Answers in your business’s name, with a natural voice. It checks real availability, then books, moves, or cancels. It never makes up times, and it won’t double-book. After the call, a short spoken summary, and a text confirmation if the customer hasn’t opted out.
Wednesday
Day, week, and month views in your timezone. Service lengths and prices come from your own list. The app estimates driving time between jobs, adds a buffer, and warns you when back-to-back appointments aren’t realistic. You can override the warning.
1 callback, 1 booking request
6 appointments
One screen for today’s appointments, things to follow up — callbacks and booking requests — and a map of each team member’s stops. Filter the map by person so you can see a route at a glance.
Jordan Hale
Usual address · 19 Cedar Lane
4 left
credits
$180
outstanding
2 files
documents
Timeline · call, text, note, visit
Name, phone, email, usual address, notes, and a timeline of texts, calls, and messages. Upcoming and past appointments sit on the same page. Upload documents, assign a package, and record payments. Text and recording consent are stored per customer.
Next 7 days booked
$2,840
Still to collect
$640
See payments already received and the value of work already on the calendar. Track what’s booked in the next 7 days, what’s still to collect, credits left on packages, and open callbacks. You record e-transfers, cash, and other payments in the app.
Booking confirmations go out automatically, and you can text a customer from their record. Appointment texts are sent unless someone has opted out. Promotional texts and “a slot just opened” messages need an explicit yes. Under-18s need a parent or guardian on file before any text is sent.
Bring your whole business in from one spreadsheet — customers, packages, payments, appointments, and notes. A blank template is provided. The file is checked before anything is saved. If a row fails, nothing is imported, and you’ll see which rows to fix. Export the same way anytime, as a backup you can bring back in as-is.
Coming with your account: a customer portal so people can sign in, see their appointments and credits, book an open time, cancel, or ask for a different time, and message you.
Who it’s for
If you take bookings, go to the customer or meet them at your place, and often can’t get to the phone — this is built for you. Businesses that travel between jobs get the most from travel time and routes.
Built to work for any appointment-based business. Proven first with a driving school.
You go to them
They come to you
You travel to the work
Sessions on a schedule
Chairs and rooms
Booked visits
Getting started
There’s no self-serve sign-up. Book a setup call, and we’ll get your business running on BusinessDesk — including your wording, services, and phone assistant.
Your record, wording, services, and the phone assistant's script — done with our team.
Create your account, then add hours, services, prices, tax, team members, locations, and your logo.
Use the spreadsheet template to import existing customers, packages, payments, and appointments.
We hook the assistant and texting up to the phone number you already have. We don't sell you a new one.
Ring you first, then the AI — or let the AI answer directly. You're in control.
No. You use the number you already have. We connect the AI receptionist and texting to it. BusinessDesk does not sell or provide phone numbers.
A customer portal is coming with your account. Customers will be able to sign in, see appointments and credits, book an open time in the next two weeks, cancel, or ask for a different time — and message you. Asking for a new time sends a request; it doesn't move the booking on its own.
No. Built to work for any appointment-based business. Proven first with a driving school. We set up your wording, services, and phone-assistant script with you.
No. The calendar itself blocks a team member or a resource — like a vehicle — from being booked twice. The AI can't override that.
Not yet. You record e-transfers, cash, and other payments in the app, and you can sell a package to a customer there. Online payments are not built yet.
Yes. It runs in the browser on a phone, tablet, or desktop. You can add it to your home screen. No app store needed.
Book a setup call or join the pilot. We set you up together. There's no self-serve sign-up yet.
Contact
Tell us a little about your business. We’ll get back to you to set up a call, or to talk about joining the pilot.
Phone(555) 000-0000